DEPARTMENT FOR PATIENTS' RIGHTS
In our institution, the Patients' Rights Department has been established to manage processes related to patients' rights.
Patients' Rights Department staff are always ready to meet with all patients who receive or want to receive services at our clinic, and their families, to ensure a high level of satisfaction with the services.
You can always express your opinion in person or in writing. We assess your feedback with the relevant department managers and work to improve the quality of our services in accordance with your requirements. We provide feedback to the patient and/or his / her relatives who have notified the department of the decisions and results made after the assessment.
You can contact the Patients’ Rights Department to report your opinion, suggestions and/or complaints.
By clicking on the Contact form on our website you can submit your complaint through the "Contact Us" section on the home page, or contact us via email. You can request a face-to-face meeting with the Patients’ Rights Department or by phone.
The working hours of the Patients’ Rights Department are from 09.00 to 17.30 on weekdays.
You can file a complaint about our facility on the Patients’ Rights Department or, if you deem it necessary, on the Turkish Health Ministry website www.saglik.gov.tr, as well as via the Sabim hotline 184.